Styleflow Terms and Conditions

Chapter 1
General Provisions

1 Purpose

1.1 These Styleflow Terms and Conditions (the “T&C”) set forth the rights and obligations of the User (as defined below) and TDC SOFT Inc. (the “Company”) (each a “Party” and collectively, the “Parties”) relating to the use of the Service (as defined below) provided by the Company.
1.2 The User shall comply with the T&C.
1.3 If there is any inconsistency between the T&C and any other materials regarding the Service, the T&C shall prevail.

2 Amendment of the T&C

2.1 The Company may amend the T&C as and when necessary at its sole discretion.
2.2 Amendments to the T&C shall be notified to the User (defined below) together with the effective date of such amendments by the effective date.
2.3 If amendments to the T&C requires the User’s consent, the Company shall obtain the User’s consent in the manner prescribed by the Company.
2.4 If the term of the Service is renewed pursuant to Article 7.2, the User shall be deemed to have given the consent referred to in the preceding paragraph.

3 Definitions

For the purposes of the T&C, the following items shall have the meanings set forth below.
  1. “Data” means data and information that the User transmits or receives using the Software.
  2. “Intellectual Property Rights” means any and all rights in and under patents, patent applications, technology, copyrights, trademarks, service marks, trade dress, moral rights, design rights, software, source codes, business processes, and other rights in any works of authorship.
  3. “Network Facilities” means the access circuits and network equipment that connect the Server Facilities to external networks.
  4. “Server Facilities” means the servers and other facilities designated by the Company that operate the Software and allow the User to connect via the Internet to use the Software.
  5. “Service” means the services provided by the Company to the User pursuant to the T&C whereby the User connects via the Internet to the System.
  6. “Software” means the computer application program designated by the Company that has functions enabling application delivery and data management, together with related manuals and other documentation.
  7. “System” means the Software and the Server Facilities, which the Company makes available for the User’s use in accordance with the T&C.
  8. “Usage Month” means the period from the first day through the last day of a calendar month during the subscription period for the Service.
  9. “User” means any person who uses the Service.

Chapter 2
Details of the Service

4 Service Area

The Service area is any areas where the Service can be used by the User for fees stipulated in the T&C.

5 Use of the Service

5.1 The Company shall grant the User an ID and a password as access credentials to the System as the Company deems necessary.
5.2 During the term of the Service, the User shall connect to the System via the Internet from the User’s own network facilities using the access credentials set forth in the preceding paragraph, operate the Software on the Server Facilities, and use the System.
5.3 The User agrees not to copy the System by any means whatsoever or use it for any purpose other than its own business purposes as contemplated by the Service provided hereunder.
5.4 If the Company deems it necessary, the Company may change all or part of the contents of the System at any time at its sole discretion without notice to the User.
5.5 The User shall exercise due care in using the Service and shall be solely responsible for all operations performed and all results arising from the use of the Service.

6 Operation, Maintenance and Management

6.1 Operation, maintenance and management of the System shall be carried out at such times and in such manner as the Company deems appropriate. Specific details shall be disclosed to the extent the Company deems necessary.
6.2 For the purpose of facilitating recovery in the event of any server failure or suspension, the Company may store copies of the Data.
6.3 The Company may subcontract a part of the Service to third parties as and when necessary at its sole discretion without notice to the User.

7 Term of the Service

7.1 The term of the Service shall be twelve (12) months commencing on the date the Service Agreement (as defined below) (the “Contract Term”) is entered into between the User and the Company.
7.2 Unless the User gives notice of termination no later than thirty (30) days prior to the expiration date of the term, or the Company gives the User notice of termination no later than thirty (30) days prior to the expiration date, the term of the Service shall be automatically extended on the same terms and conditions (including any amendments to the T&C in effect on the expiration date), and the same shall apply thereafter.

8 Support Services

8.1 Support services relating to the Service shall be as described in Appendix 1.
8.2 If the Company establishes terms and conditions for the methods of using any support services, the User shall comply with such terms and conditions.

9 Hours of Availability and Other Conditions

9.1 The Service shall be available at all times, except for temporary suspensions as provided in Article 27 (Suspension, Termination and Discontinuation by the Company).
9.2 In addition, the conditions of use of the Service shall be as set forth in the T&C, the related manuals and rules regarding the use of the Service notified to the User as necessary.
9.3 The Company may change all or part of the contents and conditions of use of the Service (including related manuals and rules) as and when necessary, at its sole discretion upon written notice to the User.

Chapter 3
Application for Use

10 Application for Trial Use

10.1 Upon agreeing to the T&C and submitting the prescribed application, the User may use the Service on a trial basis free of charge for the Trial Period (as defined below).
10.2 The trial period shall be as follows:
  1. Thirty (30) days from the application date (the “Trial Period”).
The Trial Period shall not be included in the term of the Service set forth in Article 7 (Term of the Service).

11 Application for Engagement

11.1 The User shall, for its own business purposes, submit an application for engagement in the prescribed manner after agreeing to the T&C.
11.2 Upon the Company’s review and approval of the User’s application for engagement, a service agreement for the Service incorporating the T&C shall be deemed to be entered into between the User and the Company (the “Service Agreement”).
11.3 The User represents and warrants to the Company that it is not a “consumer” as defined in Article 2.1 of the Consumer Contract Act of Japan (Act No. 61 of 2000) (Shohisya Keiyaku-hou).

12 Transition from Trial to Engagement

A user on a trial plan may transition to engagement by applying for engagement pursuant to Article 11 no later than five (5) days prior to the end date of the Trial Period. If no application for engagement is made by such deadline, the Company may cease providing the Service without charge.

13 Acceptance of Application

13.1 Regardless of whether the application is for trial or engagement, if the Company reasonably determines that an applicant falls under, or is likely to fall under, any of the following, the Company may, by written notice to the User given in advance or, in urgent cases, after the fact, (a) refuse to provide the Service or (b) revoke its acceptance even after having accepted the application:
  1. Any false statement is found in the prescribed documents, application details or other information provided in connection with the application;
  2. The applicant falls under the definition of a “consumer” set forth in Article 2.1 of the Consumer Contract Act;
  3. Any violation of the terms of the T&C;
  4. The circumstances set forth in Article 27.1, items (ii) through (iv) apply;
  5. The applicant has previously been subject to measures under Article 27.1; or
  6. The provision of the Service is otherwise difficult due to the Company’s business operations or technical reasons.
13.2 In the case set forth in the preceding paragraph where the Company (a) refuses to provide the Service or (b) revokes its acceptance after acceptance, the Company shall notify the User in writing.
13.3 Even if acceptance is revoked after acceptance under (b), the User shall not be relieved of any obligations already incurred through the use of the Service and shall perform such obligations in accordance with the T&C. The Company shall not be liable, for any reason whatsoever, for any damages arising from such revocation.

14 Changes to Registration Information

14.1 If there is any change to the information or data provided to the Company at the time of application or thereafter, the User shall promptly notify the Company thereof through the prescribed procedures.
14.2 If the User fails to give such notice, the Company shall not be liable even if the User suffers any damage.

Chapter 4
Fees

15 Fees and Payment

15.1 The User shall pay the Company the fees for use of the Service (the “Fees”) in accordance with the amount and payment method separately determined by the Company, depending on the details of the Service. For details of the Fees, please refer to the Company’s website.
15.2 If the User delays payment of any monies payable to the Company (including, without limitation, the fees and expenses set forth above), the User shall pay the Company default interest at the rate of 14.6% per annum.
15.3 Any fees and expenses paid to the Company shall be non-refundable for any reason whatsoever. The User agrees and acknowledges that no refunds of paid fees will be made.

16 Changes to Fees

The Company may change the Fees as and when necessary, at the Company’s sole discretion. However, in the case of an increase in the Fees, the Company shall notify the Users of the change, the revised fees, and the effective date of the revision by posting on the Company’s website or by any other method appropriate by the Company, within a reasonable period prior to the change taking effect. The Company may, at the Company’s sole discretion, set a transition period during which existing Users may continue to apply the previous Fees.

Chapter 5
User’s Responsibilities

17 Compliance by the User

17.1 The User shall comply with applicable laws and regulations in and outside of Japan where the User utilizes the Service (including statutes, cabinet orders, rules, and ordinances).
17.2 The User represents and warrants to the Company that the User has the lawful rights and legal authority to transmit the Data to the System, and that neither the Data itself nor the transmission of the Data to the System infringes any Intellectual Property Rights of third parties.
17.3 The User shall not engage in any of the following acts:
  1. Acts that violate the T&C;
  2. Acts that infringe the Intellectual Property Rights, privacy rights, reputation or other rights of the Company or third parties;
  3. Acts that are contrary to public order and morals or laws and regulations;
  4. Acts that defame others or cause nuisance or harm to others;
  5. Fraudulent use of another user’s ID or password;
  6. Acts likely to impede the operation of the Service;
  7. Unauthorized access to the Company’s systems; tampering with program codes or location information; intentionally providing false information; cheating using the specifications of communication devices or other applications; application or distribution of computer viruses or malware; or other acts for which the Company has reasonable grounds to deem inappropriate; and
  8. Directly or indirectly causing or facilitating any of the foregoing acts.

18 Establishment of Use Environment

18.1 The User shall be responsible for the following in using the Service:
  1. Establishment and maintenance of the User’s human, physical and operational structure necessary for the proper use of the Service;
  2. Possession and management of computer terminals, communication devices, communication lines and other network facilities other than the System that are necessary to use the Service; and
  3. Appropriate preservation measures if it is necessary to store Data.
18.2 To ensure proper use of the Service, the User agrees and acknowledges that the User understands the T&C and the related manuals and rules, properly handles the management of IDs and passwords, provide necessary guidance to persons involved in the use of the Service, and maintain and manage the necessary facilities.

19 Management of IDs and Passwords

19.1 The User shall manage the IDs and passwords used to access the System, and the Company shall bear no liability for any damages arising from the User’s improper use.
19.2 The User shall use the IDs and passwords provided by the Company upon approval of the User’s application to use the Service for trial or engagement. The Company may verify the User’s identity by any method the Company deems appropriate.
19.3 Except as permitted under the T&C, the User shall not allow any third party to use, assign, lend or control the IDs and passwords.
19.4 If the User becomes aware of (including when there is a risk of) theft or unauthorized use of IDs or passwords, the User shall immediately notify the Company thereof. In such case, if the Company gives instructions to prevent damage, the User shall comply with such instructions.
19.5 Upon termination of the Service Agreement, the User’s IDs and passwords shall become invalid.

20 Notice in the Event of Failure

If any failure occurs in the use of the Service, the User shall, without delay, investigate the details of the failure and notify the Company of the results and other matters required by the Company.

21 User’s Duty to Cooperate

In the following cases, the Company may request the User to provide information and materials regarding the User’s use of the Service, and the User shall comply with such request:
  1. to investigate and confirm the User’s compliance with the T&C;
  2. to prevent or remedy any failures of the Service;
  3. to improve the functions or quality of the Service; or
  4. otherwise as and when deemed reasonably necessary by the Company.

Chapter 6
Company’s Responsibilities; Limitation of Liability

22 Liability of the System

22.1 If, under normal operating conditions, the System does not operate in conformity with the functional specifications set forth in the specifications or related manuals and rules, the Company shall promptly remedy the non-conformity; provided, however, that if the non-conformity arises from any errors or ambiguity in the specifications or related manuals and rules, the Company shall correct such descriptions. If the non-conformity is attributable to the User’s improper use or other reasons attributable to the User, the User is liable to the Company for any costs required for such remedy. Notwithstanding the remedial measures in Article 22.1, if the Service becomes completely unavailable for a continuous period of twenty-four (24) hours or more (counted from the time the Company becomes aware of the fact), the Company shall compensate the User for actual ordinary direct damages up to an amount calculated by multiplying one-thirtieth (1/30) of the monthly service fee by the quotient obtained by dividing the hours of unavailability by 24 (any decimals to be be rounded up); provided, however, that if the User fails to make such claim within three (3) months from the date on which the User becomes aware of the circumstances for such claim, the User shall lose the right to make such claim.
22.2 Article 22 sets forth all liabilities of the Company to the User with respect to the use of the System. The Company shall bear no liability of any kind other than as provided in this Article with respect to the use of the System to the User or any other person.

23 Disclaimers

23.1 With respect to the Service, the Company makes no warranties, whether express or implied, regarding any of the following:
  1. The Service is fit for the User’s particular purposes or possesses the performance, value, accuracy or usefulness expected by the User;
  2. The User’s use of the System complies with laws and regulations applicable to the User;
  3. The Service does not any third party’s Intellectual Property Rights; or
  4. The System is free from defects or bugs.
23.2 The Company shall not be liable for any erasure, alteration, destruction, damage, loss or failure to save the Data by the User.

Chapter 7
Miscellaneous

24 Intellectual Property Rights

24.1 The Intellectual Property Rights relating to any works (including the T&C, the Service specifications and related manuals and rules) provided by the Company under the Service shall vest in the Company. 24.2 The User shall handle the Software and the materials referred to Article 24.1, as follows:
  1. The User shall use them solely for the purpose of using the Service in accordance with the T&C;
  2. The User shall not convert them into any other format, disassemble, reverse engineer, modify, translate or revise them in any way, nor create any derivative products based on the Service or any part thereof;
  3. The User shall not lend, assign or create security interests in them to any third party, whether for profit or not; and
  4. The User shall not delete or alter any copyright notice or any other statements regarding the Company’s Intellectual Property Rights displayed by the Company or its designee.
24.3 Notwithstanding Article 24.1 and 24.2, with respect to related manuals and rules for the Service, the User may copy and edit such manuals and rules to the extent necessary for the User to use the Service, subject to the Company’s prior written consent; provided, however, that Article 24.1 shall also apply to such copies and edited materials. Further, even if the Company’s prior consent has been obtained, the Company shall bear no liability for any events arising from the User’s action in the course of using the Service, including but not limited to use that does not comply with the manuals and rules provided by the Company.
24.4 Any copyright and moral rights in data or other information that the User enters into the Software while using the Service shall vest in the User or the person designated by the User; provided, however, that the Company shall have no obligation to protect the User’s rights. The Company may use such data for the purpose of providing the Service, improving the functions of the Service and performing maintenance to the extent that the User’s privacy is not infringed. The User grants to the Company a worldwide, non-exclusive, royalty-free, sublicensable and transferable license to use, reproduce, distribute, create derivative works of, display and perform such data entered into the Software by the User. The User also agrees not to assert moral rights with respect to such data against the Company or any person to whom rights are assigned or licensed by the Company.
24.5 The User shall not cause any third party to engage in acts that violate this Article. If a third party violates this Article due to the User’s act or omission, such violation shall be deemed a breach by the User, and the T&C may be applied accordingly.
24.6 The provisions of Article 24 shall survive termination of the Service Agreement between the User and the Company for provision of the Service.

25 Confidentiality

25.1 The Company shall use any confidential information relating to the User obtained through the Service only for providing the Service and improving its functions, and shall not disclose such information to any third party in a form that enables identification of the User, except in the following cases:
  1. If the User’s consent has been obtained;
  2. If disclosure is required by laws or regulations;
  3. If the Company demands performance of obligations under the T&C from the User;
  4. If necessary to improve the Service; or
  5. If otherwise reasonably necessary for the operation of the Service.
25.2 The User shall use any confidential information of the Company learned through the use of the Service (including the contents of the T&C and the Service specifications) (collectively “Confidential Information”) solely for the purpose of using the Service, and shall not disclose or leak such information to any third party without the Company’s consent.
25.3 The following information shall not constitute Confidential Information:
  1. Information that is public knowledge;
  2. Information already possessed prior to being learned through the Service;
  3. Information independently developed or discovered without reliance on information learned through the Service; or
  4. Information lawfully obtained from a third party with legitimate rights without breaching a duty of confidentiality.

26 Personal Information

26.1 The Company’s use of the User’s personal information shall be governed by the Privacy Policy of the Company, and the Service Agreement is premised upon the User’s agreement of the Privacy Policy. Notwithstanding the governing law provision in Article 37.2, the Company shall comply with all laws and regulations applicable to the Company concerning personal information.
26.2 If the Users are individuals residing in Singapore, such Users shall be subject to the addendum set forth in Appendix 2, in addition to the Privacy Policy.

27 Suspension, Termination by the Company, and Discontinuation of the Service

27.1 If any of the following circumstances occurs, the Company may, without demand or other procedures, terminate the Service Agreement for the Service by written notice to the User given in advance or, in urgent cases, after the fact:
  1. Any of the items (i) through (vi) in Article 13.1 applies;
  2. Any payment by the User is rejected or suspended; any attachment, provisional attachment, provisional disposition or petition for auction is filed against the User or its affiliates; any disposition for delinquent taxes is imposed upon the User or its affiliates; any petition for commencement of bankruptcy proceedings, corporate reorganization proceedings or civil rehabilitation proceedings is filed against the User or its affiliates; or the User enters into liquidation, is dissolved or transfers all or a substantial part of its business to a third party, or other circumstances arise where the User’s financial condition deteriorates or there are reasonable grounds to believe that it may deteriorate;
  3. The User obstructs the operation of the Service or damages the Company’s reputation or credibility; or
  4. The User otherwise violates any provision of the T&C and fails to cure such violation despite demand after a reasonable period.
27.2 If any of the following events occurs, the Company may, by notice to the User given in advance or, in urgent cases, after the fact, temporarily suspend the provision of all or part of the Service:
  1. If regular or emergency maintenance of the System is conducted;
  2. If a failure occurs in the System;
  3. If provision of the Service becomes difficult due to power outages, fires, earthquakes, labor disputes or other force majeure events; or
  4. If there are other reasonable operational or technical grounds with respect to the System.
27.3 Pursuant to Article 8.1 of the Telecommunications Business Act of Japan (Act No. 86 of 1984 of Japan)（Denki Tsuushin Jigyo-ho）, in the event of natural disasters, incidents or other emergencies, or the risk thereof, communications necessary for disaster prevention or relief, securing transportation, communications or power supply or maintaining order, and communications urgently required for the public interest shall be handled with priority, and provision of all or part of the Service may be suspended without prior notice to the User. Except as otherwise expressly provided in the T&C, the Company shall bear no liability of any kind to the User or any other person even if the Service is temporarily suspended or the service agreement is terminated pursuant to this Article.
27.4 If the Service Agreement is terminated during the term of the Service set forth in Article 7 due to reasons attributable to the User, the User shall not be entitled to claim a refund of any monthly service fees already paid to the Company, and the Company shall not be liable to refund any such fees to the User.
27.5 The Company may, at its convenience, discontinue the provision of all or part of the Service. If the Company discontinues all or part of the Service, the Company shall notify the User thereof by means provided by the Company at least three (3) months prior to the discontinuation date of the Service; provided, however, that such period may be shortened if unavoidable circumstances exist.

28 Termination by the User

28.1 The User may not terminate the Service Agreement for the Service during the Contract Term.
28.2 Notwithstanding Article 28.1, if the Company changes the contents of the Service pursuant to Article 5.4 or Article 9.3, or changes the fees pursuant to Article 16 (excluding minor changes or changes that do not increase the User’s burden), and the User does not consent to such changes, the User may terminate the Service Agreement for the Service by notifying the Company to that effect within one (1) week from the date of the Company’s notice of such changes.
28.3 If the User terminates the Service Agreement for the Service prior to the expiration of the term pursuant to Article 28.2, the User shall not be entitled to claim a refund of any monthly service fees already paid to the Company, and the Company shall not be liable to refund any such fees to the User.

29 Procedures upon Termination

29.1 Upon termination of the Service Agreement, the User shall cease all use of the System and shall immediately return to the Company all items provided by the Company (including the Service specifications and related manuals and rules) or dispose of them as instructed by the Company and deliver to the Company a certificate evidencing such disposal. In such case, the Company shall dispose of the User’s data at a time determined by the Company.
29.2 Even after termination of the Service Agreement, the User shall not be relieved of the obligation to perform any liabilities already incurred under the T&C.

30 Anti–Social Forces

30.1 The User represents and warrants that, in connection with the use of the Service, neither the User nor its parent company, subsidiaries, affiliates, officers, or employees is an organized crime group, a member thereof, a company or organization related to an organized crime group, a corporate racketeer (sōkaiya), or any other anti–social force (collectively “Anti–Social Forces”), and that neither the User nor its parent company, subsidiaries, affiliates, officers, or employees uses Anti–Social Forces or engages in any acts or activities in collaboration with Anti–Social Forces.
30.2 Notwithstanding Article 13 (Acceptance of Application) and Article 27 (Suspension, Termination by the Company, and Discontinuation of the Service), if any of the following circumstances occurs, the Company may revoke its acceptance or terminate this Agreement with immediate effect without notice to the User:
  1. the representations and warranties in the preceding paragraph are untrue;
  2. the User or its parent company, subsidiaries, affiliates, officers, or employees becomes an Anti–Social Force after the execution of this Agreement;
  3. If there is a reasonable cause for a concern that the User or its parent company, subsidiaries, affiliates, officers, or employees is an Anti–Social Force, and continuation of a business relationship with the User under this Agreement would violate any laws or regulations, the Company’s internal rules, or contractual provisions between the Company and a third party, or would materially hinder the performance of the Company’s business operations; or
  4. The User, together with or through Anti–Social Forces, engages in any of the following acts:
    1. Use of fraudulent means, violence, or threatening language;
    2. Stating that the User or its affiliates are Anti–Social Forces;
    3. Acts likely to damage the Company’s credibility or reputation;
    4. Obstruction of the Company’s business; or
    5. Involvement in any other unlawful acts.
30.3 Notwithstanding Article 30, if the Company terminates this Agreement on any of the grounds set forth in the preceding paragraph, the Company shall have no obligation to compensate the User for any damages incurred by the User as a result of such termination.

31 Damages

31.1 If the User breaches the T&C or commits any wrongful act and thereby causes damage to the Company, the User shall compensate the Company for such damage.
31.2 If the User causes damage to a third party through use of the Service or a dispute arises with a third party, the User shall be responsible for resolving such matter and shall not hold the Company liable in any way. If any costs are incurred by the Company in connection therewith, the User shall bear such costs.
31.3 Except as otherwise expressly provided in the T&C, the Company shall bear no liability whatsoever to the User or any other person for any results arising from the use of the Service, regardless of whether caused by defects or failures of the System, intrusion into the System by third parties, commercial disputes, or any other cause; provided, however, that this shall not apply in the event of the Company’s willful misconduct or gross negligence.
31.4 If the Company is liable to the User for damages, the Company shall compensate only ordinary and direct damages up to the total amount of the Service fees paid by the User in the relevant calendar year, except as otherwise expressly provided in the T&C.
31.5 Except as otherwise expressly provided in the T&C, neither party shall be liable for damages arising from causes not attributable to itself; special damages arising from special circumstances, whether foreseeable or not; indirect or consequential damages; lost profits; damages to intangible property such as data and programs; or damages based on claims by third parties.

32 Notices to the User

32.1 Notices to the User may, at the Company’s discretion, be given by any of the following methods:
  1. By sending an email to the email address notified by the User at the time of application or thereafter. In such case, the notice shall be deemed completed when it reaches the server managing the User’s email address; or
  2. By any other method the Company deems appropriate. In such case, the notice shall be deemed completed at the time specified by the Company in such notice.
32.2 Where written notice is required by the T&C or applicable laws and regulations, the procedures set forth in items (i) and (ii) of Article 32.1 may be used in place of written notice.

33 Notices to the Company

Notices to the Company may be given by the method prescribed at the time of execution of the Service Agreement for provision of the Service.

34 Restriction on Assignment of Rights and Obligations

The User shall not, without the Company’s prior written consent, lend, assign or transfer all or any part of its rights or obligations under the T&C.

35 Language

The T&C shall be prepared in Japanese and English. Even if translated into other languages, only the Japanese and English versions shall have any legal effect. If there is any inconsistency or conflict between the Japanese and English versions, the Japanese version shall prevail.

36 Severability

If any provision of the T&C, or any part thereof, is held invalid or unenforceable under any applicable laws or regulations, the remaining portions of such provision and the T&C shall continue in full force and effect.

37 Dispute Resolution

37.1 If any dispute arises regarding any provision of the T&C or the Service, the parties shall consult in good faith and endeavor to resolve the matter amicably.
37.2 The T&C shall be governed by the laws of Japan.
37.3 Any dispute arising from or in connection with the T&C shall be subject to the exclusive jurisdiction of the Tokyo District Court.

► Established: June 1, 2017
► Version updated as of: July 19, 2024
► Version updated as of: [November 5], 2025

Kudan Kaikan Terrace,
1-6-5 Kudanminami, Chiyoda-ku, Tokyo
TDC SOFT Inc.


Appendix 1

Support services

1 Scope

Configuration of various functions necessary for use of the Service and instructions on how to use the mobile application. The following are not covered by support service inquiries:
  1. Inquiries regarding connection to the Internet or PC hardware/software.

2 Inquiry Method

  1. Company-designated web form：https://www.tdc.co.jp/en/inquiry/

3 Hours and Initial Response

  1. Reception Hours:
    Business days (weekdays) 9:30–12:00 and 13:00–17:00 (JST).
  2. Initial Response:
    The Company will respond to the User within three (3) business days. The User acknowledges that some inquiries may require time to provide a final response or may not be answerable.

4 Inquiry Restrictions

  1. Designation of Responsible Contact:
    The User shall designate one (1) person responsible for making inquiries, and all inquiries shall be made solely by such responsible person.
  2. Inquiry Period:
    From the service start date through the Contract Term.

End of Appendix 1

Appendix 2
Addendum to Privacy Policy for Individuals Residing in Singapore

In addition to the Privacy Policy, this addendum (this “Addendum”) applies to individuals who reside in Singapore, in accordance with the Singapore Personal Data Protection Act 2012 (the "PDPA"). In case of any inconsistency between the Privacy Policy and this Addendum, this Addendum shall prevail with respect to such individuals.

1. Compliance with the PDPA

We will handle your personal data in accordance with the PDPA. In general, before we collect any personal data from you, we will notify you of the purposes for which your personal data may be collected, used and/or disclosed, as well as obtain your consent for the collection, use and/or disclosure of your personal data for the intended purposes.

2. Third-Party Disclosure and Cross-Border Transfer

In order to conduct our business operations more smoothly, we may also be disclosing the personal data you have provided to us to our third party service providers, agents and/or our affiliates or related corporations, which may be sited outside of Singapore, for one or more of the purposes set forth in the Privacy Policy. This is because such third party service providers, agents and/or affiliates or related corporations would be processing your personal data on our behalf for one or more of such purposes.

3. Data Protection Officer

We have appointed a Data Protection Officer (“DPO”) to oversee our compliance with the PDPA. If you, at any time, have any queries on this Addendum or any other queries in relation to how we may manage, protect and/or process your personal data, please do not hesitate to contact our DPO at:
Junichi Fukuda, Director, Product Sales Department
Email:fukuda_ju@tdc.co.jp
Address: Kudan Kaikan Terrace, 4th Floor
1-6-5 Kudan-Minami, Chiyoda-ku
Tokyo 102-0074
Japan

4 Request to Withdraw Consent

You may withdraw your consent for the collection, use and/or disclosure of your personal data in our possession or under our control at any time by submitting your request to our DPO. We will process your request within a reasonable time from such a request for withdrawal of consent being made, and will thereafter refrain from collecting, using and/or disclosing your personal data in the manner stated in your request.

5. Retention and Disposal of Personal Data

We will also take commercially reasonably efforts to ensure that the personal data in our possession or under our control is destroyed and/or anonymized as soon as it is reasonable to assume that (i) the purpose for which that personal data was collected is no longer being served by the retention of such personal data; and (ii) retention is no longer necessary for any other legal or business purposes.

End of Appendix 2